MESSAGES ON HOLD
There's nothing worse than ringing a person on the phone and being left on hold, especially if there is nothing to listen to other than silence or music.
A professionally created "MESSAGE ON HOLD" can enhance customer satisfaction significantly which means clients are more likely to stay on the line and use your business or service.
We believe that you should not have to pay extreme amounts for this service, so unlike our competitors we do not lock you in to a contract or make you pay by the month. We charge a flat fee that you pay for once and that's it.
Stafford Media Solutions offers five types of Messages on Hold.
This is the first thing a customer will hear when they dial your phone, so a professional greeting is a must
On Hold Messages
Don't make the clients listen to boring hold music, use this opportunity to promise to not keep them waiting very long, but also tell them important information about your business.
Answering Machine Messages
Keep a client waiting too long and they'll probably hang up, so give them the option of leaving a message.
This is your opportunity to tell clients more about the business and the people who run the place. Give listeners a feel for who they are dealing with by explaining more about the staff, awards that have been won, why your business stands out from everyone else etc.
Out of Hours Messages
Once you've left the office for the day, you don't want to keep hearing from clients, so make sure you set up a professional message on your phone system alerting callers that the office is closed, and giving them the option to leave a message which you can collect on your return.